Returns & Exchanges
At Maison Berger, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer service team with your order number and details of the product you wish to return to receive a Return Authorization number.
Pack Securely
Carefully pack the items in their original packaging, ensuring that fragrance bottles are upright and well-protected to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing